Contact us
We're here to help
We know how important it is to be able to talk to someone when you need help, that’s why we are available via email, phone and live chat Monday to Friday, 8.30am - 7pm and Saturday, 9am to 6pm, excluding public holidays. And if you find yourself in a medical emergency our Emergency Assistance team are available 24/7 to help, wherever you are in the world.
Received a call, email or letter from us offering a refund?
Our team is here to help. Simply email customer@scti.co.nz or call our team on 0800 243 681 Monday to Friday, 8.30am - 5pm, excluding public holidays.